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A Quick Introduction to Computer Viruses

Wed, 03 Aug 2022 13:30:29 GMT

Computer viruses are a constant threat, capable of infiltrating your network, stealing sensitive information, or destroying your important files. An effective virus protection strategy starts with understanding what these malicious programs are and how they spread. Here's what every computer user and business owner should know about viruses.

What Are Viruses?

Viruses are types of malware designed to spread from computer to computer on their own. Some of these programs simply destroy files and even hardware, while many others allow cybercriminals access to infected machines. Many viruses use sophisticated code to steal important information like financial records, passwords, or trade secrets. Others may record a user’s keystrokes, sending everything you type to the code’s author. Some common viruses hijack your computer’s resources, adding it to a net of bots that can be used to hack other networks or take down websites.

What Are the Signs You May Have a Virus?

Viruses intended to simply destroy computers will often announce themselves with dialog boxes, or they may lock the machine down, so it doesn’t start at all. You might also see persistent pop-ups for antivirus software, even when your browser isn’t open.

Some viruses are more subtle, so you may only notice performance issues like long loading times or frequent program crashes. Many viruses also cause programs you didn’t install to show up on your computer, even after you’ve deleted them. Your virus protection software may also notice threats that it can’t permanently remove, in which case you may need to call a professional.

With over 40 years of experience serving individuals and businesses throughout Rochester, NY, Call the Computer Wizard offers expert virus removal services you can trust. They stay up-to-date on all the latest threats to your security and have the tools and expertise to eliminate threats and secure your sensitive information. Visit their website for more on their virus removal services, follow their Facebook for updates, or call (585) 729-4300 to make an appointment today.

How Business Owners Can Prevent Data Loss

Sat, 09 Jul 2022 13:39:31 GMT

Data losses primarily occur as a result of security breaches or human errors. But no matter the cause, their costs can be exorbitant, from a less secure computer network and technical infrastructure to lost hours of labor and productivity. Fortunately, there are steps any user can take to minimize their risk.

4 Ways to Prevent Data Loss

1. Back Up All Data

The more places you store your data, the less risk there is of a total loss. At a minimum, store files in at least two places. One should be on your physical computer and home server, while the other should ideally be in a cloud service, which stores data securely on the internet.

All important data should be backed up at least once a week, though every 24 hours is preferable. A computer service professional can implement solutions to back up data automatically, which will save you considerable time and hassle.

2. Encrypt Sensitive Data

Encryption translates data into another form that can only be unlocked and read by people with specific security keys. Encryption keeps your information safe by essentially stopping a security breach from becoming a data breach, as unauthorized persons can't unlock or use the data in any way. All data kept on a server or in the cloud should be encrypted, as well as when it's in transit.

3. Install an Anti-Virus Program

Data can be lost through any number of security breaches, including phishing, ransomware, and worms. You can protect yourself with a comprehensive anti-virus program. Be sure to keep the program regularly updated to ensure the highest levels of protection.

4. Use Good Password Practices

Passwords should be as strong as possible to prevent security issues and potential data losses. Use a combination of upper and lowercase letters, numbers, and special characters. Change passwords at least once every 90 days, and encourage others in your home or office to do the same.

By following these pointers, you will be keeping your data more secure and reducing the likelihood of loss. For data backup options or data recovery services, Call the Computer Wizard is here to help. Since 2002, they have been serving the Greater Rochester, NY, area. They provide comprehensive computer repairs, virus protection, and recovery options. Call (585) 729-4300 to request a quote or visit them online to explore their services.

How Much Security Does Your Computer Need?

Thu, 28 Apr 2022 13:48:19 GMT

Computers store some of your most important data and are a gateway to your personal information. A data breach or hack can be devastating, which is why cybersecurity is so important. If you’re beefing up your defenses, you may be wondering how much security you need. Here is a helpful guide to ensure you’re fully protected.

How to Tell How Much Security You Need

First, consider what you use your computer for. If it’s simply for leisure or gaming at home, basic cybersecurity should cover all the bases. However, if you have a network with multiple computers, you’ll need to protect each device and the network. Once a hacker breaks into the network, they can then infiltrate all connected devices.

The more data you send back and forth, and the more sensitive that data is, the more you’ll need to up your defenses. If you work from home, for example, or are storing private financial information and working files, you have more to lose. Because of this valuable data, you may be at greater risk of a hack since hackers can use it for ransom and extortion. You’ll need to further improve your defenses in this scenario.

Types of Computer Security

The best place to start is with antivirus software for personal computers. These programs actively monitor incoming and outgoing data, as well as computer activity. If they recognize known malware or viruses, they’ll quarantine the suspect file before it can infect your computer. You can then safely delete it and scan the remaining files for evidence of viruses.

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Next, protect the network. Create a complex login password to ensure no unauthorized users can enter. At the same time, set up a virtual private network (VPN) on each network device. This service creates a private “tunnel” for data to pass through, ensuring hackers can’t see what you’re doing. As a secondary defense, install firewall services and encryption. The first monitors data entering a network and will deny access to hackers or malicious files. Encryption packages data so a password is needed to access it. Should a hacker intercept important files, they can’t open them without the password.

Fulfill all your cybersecurity teams by working with the technicians at Call The Computer Wizard . This Rochester, NY, service is backed by 40 years of IT experience, handling data backup services, network installation, and virus removal . Call (585) 729-4300 to schedule their services.

3 Signs of a Computer Virus

Tue, 29 Mar 2022 13:56:35 GMT

When you work on a computer, you must always be aware of potential viruses that can be enormously disruptive, slowing your system, making it almost impossible to get your work done, and leaving you at risk of serious data breaches. Even if you keep antivirus software up to date, it's best to recognize the early signs of a problem, so you can schedule prompt computer repairs . Here are a few indications your computer might have a virus.

Does Your Computer Have a Virus?

1. Sluggish Performance

Running out of RAM on the hard drive could cause the system to run slower than usual. Additionally, a virus can consume resources and cause the machine to not be as efficient. Take note if your computer suddenly starts to perform much slower than usual. You can try rebooting the machine first and confirm that there’s enough disk space on the hard drive. Additionally, make sure you have enough RAM on the machine. If everything else looks OK, it could be due to a virus that causes programs to load slower than usual.

2. Frequent Crashes

A virus can take up a lot of storage on the system and connect to other computer files, which can leave the computer without enough RAM to run other programs. This can cause the system to crash, as well as other malfunctions, like unusual error messages that don’t close, constant system freezes, and programs that open and close on their own. It can be difficult to maintain control of the device once it reaches this point, so it’s crucial to schedule computer repairs quickly.

3. Strange Emails

Occasionally, a hacker or spyware can attempt to gain access to your email or social media accounts. If your employees inform you that they’ve received emails from suspicious senders, this should raise some immediate red flags. When this happens, the recipients may open malicious attachments that are meant to spread to their devices. Common email viruses include spoofing, which involves tricking recipients into thinking the email is from an authentic person, and phishing, which attempts to coerce recipients into sharing personal information.

If you suspect your device has a virus, turn to Call the Computer Wizard in Rochester, NY. These savvy computer repair professionals accurately pinpoint the problem and eliminate it efficiently. They can also help with other important steps, like data backup and recovery. Call (585) 729-4300 to schedule an appointment for computer repairs.

What to Do If Your Computer Is Running Slower Than Normal

Sat, 26 Feb 2022 14:01:16 GMT

There's nothing more frustrating than a slow computer, especially when you're trying to complete an important project. While professional computer repair is recommended when problems arise, it also helps to know why you're having issues in the first place. Here are a few things to do when your computer performance is subpar.

Open Your Task Manager

Some apps require a lot more memory to run than others, but it's not always easy to tell which app is using the most. Opening your task manager will provide a view of apps that are currently running, as well as those running in the background. Pay attention to which ones are using the most memory and shut any down that aren't completely vital to what you're doing. This should get things moving again.

Pause Cloud Syncing

Syncing with your cloud storage ensures your essential data is backed up and available should your PC shut down or break. However, the syncing process can use quite a bit of memory, which bogs down other processes when you're working. That's why syncing can be paused to free up memory until your project is completed. Just make sure to start syncing again when you're finished so your information is properly backed up.

Schedule Anti-Virus Scans

While anti-virus scans are crucial, they do use quite a bit of energy while they run. If a scan is running while you're using other memory-hogging apps, the slowdown is likely to be noticeable. While you should never forgo scans for the sake of speed, timing can make a huge difference to the performance of your PC. In this case, schedule scans for late at night while the computer is not in use, so they won't cause any disruptions during the day. This way, your PC will be protected without being hindered by poor performance.

Not all PC performance problems can be tackled on your own, which is where reliable computer repair comes in. In Rochester, NY, Call The Computer Wizard offers a wide range of computer services to keep your devices in great shape. These technicians come prepared with more than 40 years of experience, which means they can deal with even the most complex repair issues. They make house calls for your convenience and can also help you choose the right anti-virus software and equipment. Schedule an appointment today by calling (585) 729-4300 .

3 Signs That Your Computer Has Been Hacked

Wed, 09 Feb 2022 14:09:20 GMT

Small businesses can fall victim to hacking attempts, just like large corporations. In this case, immediate virus removal is required to prevent malware from wreaking havoc on your network. However, you can identify the common signs of hacking, which allows you to schedule IT assistance as soon as possible to prevent more severe issues. Here are a few signs that it's time to contact IT support.

How to Tell A Hacker Has Breached Your Computer

1. Anti-Virus Pop-Ups

Be wary if you receive a pop-up message from anti-virus software that isn't installed on your computer. The pop-up typically informs the user of a breach and requests they click a link or download a file to fix the issue. You may also receive a message from a fake technical support staff member, often using the same name and graphics as well-known companies like Microsoft and Apple®. If you receive one of these messages, stop what you're doing and restart the computer. If the message pops up again, contact IT support immediately.

2. Wayward Internet Searches

Some hackers can remotely control computers to meet their nefarious ends. For example, you may type in a search query, only to end up at a completely different website than intended. These clicks earn the hacker money every time a person clicks on the page. When searches aren't going as planned, type in a random keyword and see where you end up. If the new search leads you right back to the suspicious page, it's time for virus removal.

3. Ransomware Messages

Ransomware is a malicious program that takes over a computer until particular demands are met. In many cases, users receive instructions, such as requests for payment to enable access once again. Whatever you do, do not follow the instructions, as it's unlikely the hacker will release your computer after you've paid them money. Instead, contact a computer repair professional right away to discuss your options.

When you need fast and efficient virus removal, contact the experts at Call The Computer Wizard . Serving the Greater Rochester Area, these tech gurus have over 40 years of experience and can quickly locate and remove malware to ensure your computer functions efficiently again. They also offer backup and recovery services and anti-virus and firewall installation to keep your data protected in the future. Schedule computer repairs today by calling (585) 729-4300 . You can also visit them online for more tips.

What Is an Uninterrupted Power Source & Why Is It Important?

Fri, 19 Nov 2021 14:16:29 GMT

If you’ve ever been in the middle of an important project on the computer only to lose your progress when the power shuts off, you could benefit from having an uninterrupted power source (UPS). These devices provide immediate backup in the event of power failures and can power anything from computers to IT equipment such as servers. Find out more about the essential role of these tools below.

Who Should Have a UPS?

No matter the nature of your business, a UPS is imperative. At any given time, employees could be performing important tasks such as entering a sales order, creating an important document, or keying in sensitive information such as a patient's health records.

Should an unforeseen power outage occur, this data could be lost. Even if your associates still have the information they need, re-entering the information will take up more time after you resume operations.

Homes can also benefit from having a UPS. Many people work remotely now, so an unanticipated power disruption could set them back to their last save point during a project. Plus, students are increasingly completing assignments digitally, so it’s just as critical for children to have access to consistent power during the school year.

Why Is It Important?

Aside from preserving your data, a UPS can also safeguard your computers or other hardware against power surges. When the power goes out, the network voltage may be higher than the typical amount once it’s restored. Known as a surge, this issue can overload your electronics, potentially frying your device.

A UPS provides voltage regulation and can absorb any additional power so it won’t reach your equipment. This is especially important during seasons prone to power outages, including winter ice storms that can damage power lines.

What Are the Different Types?

You can find a UPS available in varying capacities. Smaller models will provide minimal backup, such as five to 15 minutes of power. Larger devices can hold more charge and may be ideal for keeping businesses operational until generator backups kick on. Note that while generators can provide emergency power, they typically operate on standby whereas a UPS starts instantly. This means that even homes and businesses with generators need a UPS to prevent data loss.

If you’re seeking a UPS for your home or business, turn to Call The Computer Wizard . This trusted team has been serving Rochester, NY, with services such as computer repair, data backup and recovery, and network setup. Find out more about their services online or by calling (585) 729-4300 .

How to Address 3 Common Computer Problems

Tue, 19 Oct 2021 14:24:46 GMT

Families are relying on their computers more than ever for work, school, and entertainment. Unfortunately, when their devices fail or start to glitch, most people don't know where to start with computer repairs . However, the tips below will help you troubleshoot the problem to get your computer back into operation.

A Guide to Resolving Common Computer Issues

1. Your Laptop Is Overheating

Computers need to vent hot air, which is sometimes problematic for laptops. Bedding, pillows, and other soft surfaces can block the heat vent and prevent proper cooling. Signs of overheating include: the computer takes longer than normal to perform basic tasks; apps freeze; the mouse, keyboard, or other accessories fail to respond; or you receive an error message saying the laptop is overheating.

Sometimes, the warning message precedes a total device shutdown to prevent heat damage. To address overheating, make sure you operate the device on a hard, flat surface. The vent or fan may also be clogged with dust. A thorough vacuuming often helps.

2. The PC Won't Power Up

This is usually an electrical problem. First, make sure the power cord is connected—both to the wall outlet and to the back of the device. If that isn't the problem, test the outlet itself by plugging in another device, such as a phone or lamp to see whether they work properly. If you're working in the kitchen, determine whether the computer is plugged into a ground fault circuit interrupter (GFCI), a type of outlet with a built-in breaker that is commonly used in rooms with running water.

Press the red "Reset" button. If the device has tripped, resetting will restore power to the outlet so you can power up your computer. Finally, check the circuit breakers in your household junction box. If a breaker has tripped there, resetting it will restore power to that section of the house.

3. The Device Disconnecting from Wi-Fi

Often, disconnects occur because the laptop is too far away from the router. The average effective router distance is 150 feet indoors and 300 feet outdoors , though walls and other obstacles cause distances to vary. Mount the router in a central location to provide the strongest signal anywhere in the home.

Disconnects also occur when the router experiences brief outages or electric surges. It takes the device a minute to reboot and reconnect to your laptop, during which time you cannot get online. To prevent this from happening, connect the router to an Uninterruptible Power Supply. These contain a surge protector and small battery to ensure your Wi-Fi signal remains live even if power should flicker briefly.

If you've tried the tips above yet your PC still needs computer repair, contact Call the Computer Wizard in Rochester, NY. They have served clients throughout Monroe County for more than 40 years. They offer exceptional workmanship and reliability along with friendly, attentive customer care. In addition to repairs, they also specialize in computer data recovery , virus protection, and firewall installation. Reach out to them online through their Facebook page or call (585) 729-4300 to schedule computer repair.

Can Data Always Be Recovered?

Thu, 02 Sep 2021 14:32:00 GMT

In many cases, lost data can be successfully recovered. However, in specific circumstances, recovery might not be possible. This is why it is crucial for any computer or smartphone user to perform regular data backup . Below, learn about a few instances when data can be retrieved, when it can't, and how to prevent nonrecovery incidents.

When Data Can Be Recovered

Data recovery is possible when a file and information about that file are stored in a different location. For instance, Windows® utilizes a file allocation table to monitor and manage the files on the hard drive. The table is essentially a directory, with the files stored in another place.

If data has to be recovered, in most cases, it is this table that's not working as it should. The actual file to be recovered might still be on the hard drive, where it can be recovered if it is not damaged.

When Data Cannot Be Recovered

When there is serious damage to the hard drive media, data may be lost permanently. Hard drives retain data on platters that contain a layer of magnetic material. If this material is damaged or removed from the drive, data can be irretrievable.

Data can also be permanently lost if it is overwritten. Once a file is deleted, the hard drive will eventually start to overwrite the data, but the process is not instantaneous. The longer the computer is powered on, the higher the likelihood that lost data will be overwritten. If a data backup provider can get to the hard drive in a timely manner, data may be recoverable.

How to Prevent Nonrecovery Events

You can prevent nonrecovery events by implementing a strong data backup strategy. Cloud solutions are one popular and effective option. They allow you to store data on a remote database, separate from your device, where it can be retrieved as necessary.

You should also take steps to protect your hard drive from data loss. Be sure all programs and files you download come from a trusted source. Keep your operating system updated with the latest version to avoid glitches that can cause data loss. Regularly clean in and around the physical device to prevent debris buildup and performance issues. And, finally, perform routine data backup, saving files to multiple locations, preferably with encryption.

When you need data backup solutions, contact Call the Computer Wizard . Since 2002, they have been serving the Greater Rochester, NY, area. They provide a variety of computer services, including repairs, virus protection, firewall installation, and data recovery. Call (585) 729-4300 or visit them online to schedule.

What Are the Differences Between Malware & Viruses?

Wed, 14 Jul 2021 14:39:18 GMT

Malware and viruses are two terms often used to describe any kind of malicious software that infects your computer and harms the host system. While many people assume that malware and virus are the same, the two have some distinct differences that are important to understand. Below, learn more about these differences, as well as some smart malware and virus protection practices.

Malware

Malware is an umbrella term that encompasses all types of programs or files designed to damage a computer, server, or network. No matter how the feature works or distributes itself throughout a system, any malicious software is automatically classified as malware.

In addition to viruses, common forms of malware include worms, which self-replicate and "jump" from one computer to the next; adware, which overloads a system with advertisements as a way to increase revenue; and spyware, which monitors user actions with the goal of acquiring sensitive information like login credentials and credit card numbers.

You can protect your computer from malware by ensuring it is up to date with the latest software. Be sure to install comprehensive malware prevention and removal software for added security and peace of mind. Also, install a firewall, and use strong passwords on all your accounts.

Viruses

A virus is a type of malware. It is capable of copying itself and inserting damaging code into your computer system. Like biological viruses, it then spreads to other hosts. This is primarily accomplished through sending email attachments, sharing removable storage devices, linking to infected websites, and, in some cases, through computers connected by network routers.

Virus protection is crucial for the health and longevity of your computer. Fortunately, malware prevention and removal software always includes some amount of virus protection, so installing this software should be your first step. Follow safety-best practices and do not click on, share, or download attachments or links unless you are certain they come from a trusted source. Consider installing an ad blocker to stop unknown sources and codes from infecting your system with every click.

When you need malware and virus protection for your computer, trust Call the Computer Wizard . Since 2002, they have been serving the Greater Rochester, NY, area. They provide a wide range of computer repairs and maintenance, including firewall installation, data recovery solutions, and IT support. Call (585) 729-4300 or visit them online to schedule service.

What to Know About Data Recovery

Tue, 18 May 2021 14:46:21 GMT

Despite the increased reliability of computers and storage media over the years, data loss is still a common problem. Often, the loss of sensitive information can have serious consequences, more so with businesses. Fortunately, computer data recovery is a viable solution for such instances. Here’s a closer look at it.

Why Do You Need Data Recovery?

Computer data recovery is the process of restoring lost information on your computer. The most common culprit behind data loss incidents is human error—accidentally deleting the files or unintentionally reformatting the drive.

Besides human oversights, other causes of data loss are physical and logical failures. Physical failures pertain to problems with the storage device structure itself, such as overheating and faulty components, which prevent access to the files.

Logical failures refer to issues caused by boot failure, logical errors, corrupted drives, operating system reinstallation, registry troubles, and software crashes.

How Data Is Recovered

Computer repair technicians recover data using different methods, depending on the problem. For data loss due to physical failure, a technician will fix the storage device to access the files. If repairs are no longer possible, they will clone the drive’s contents by sector to salvage data.

Recovering files without backups often requires an expert because of the complicated process. Some deleted files remain stored in the drive but are usually fragmented. The technician will retrieve the damaged, missing, or corrupted data by reconstructing affected files. If the files are not damaged or encrypted, the computer data recovery specialist can use software or search the file allocation table to find the lost files.

How to Prevent Data Loss

The most effective way to avoid data loss is to back up your files regularly. Create backups of important files in external hard drives or flash disks. Consider getting a cloud drive as well, so you’ll have access to data without bringing storage media, which are prone to physical damage and logical failures. By syncing your cloud drive, it automatically updates the files whenever there are changes.

Data loss can also happen due to malware or unauthorized system access. Install reliable software and enhance network security to prevent breaches and malicious attacks. Another measure to take is to invest in data loss prevention products, which come with remediation features and can address data leaks and threats.

For the best results on computer data recovery, rely on Call the Computer Wizard . Serving Greater Rochester, NY, they provide IT support, data backup, database design, virus protection, and firewall installation to businesses throughout the area. Reach out at (585) 729-4300 to recover lost data or message them online .

4 FAQ About Malware

Sat, 13 Mar 2021 14:55:00 GMT

Malware comes in many different forms, but they’re all intended to compromise your computer in varying ways. Some might lock up your system until you agree to pay a ransom, while others are designed to steal your passwords and other sensitive data. If your virus removal software has detected malware on your computer, below are answers to some common questions you might have.

Answering Questions About Computer Malware

What is malware?

Malware is any type of malicious program designed to access your computer without permission. This includes Trojans, which hide malicious code inside legitimate-looking programs, and adware that makes constant ad pop-ups. Some viruses are designed to harness your computer’s processing power or destroy files.

How do computers get malware?

Malware programmers are skilled at getting users to install and run infected programs. You might have clicked on a link in an email, opened a site running infected code, or installed a new program that contained malicious code. In fact, even photos can be used to hide malware applications.

How can I tell if my computer is infected?

Some malicious programs are subtle, but most will affect your computer’s behavior in obvious ways. Your processor may suddenly be much slower than before, causing frequent freezing and crashes when you try to open a program.

You might also notice annoying pop-ups and ad windows, even if you aren’t online. New toolbars suddenly appearing at the top of your browser can signal a malware infection.

How do I get rid of malware?

Antivirus software is essential for keeping malicious code off of your computer. It can also remove many common types of viruses, Trojans, and adware, so keeping it updated is the best way to protect your computer and valuable data.

Some pieces of malware are especially difficult to remove and may immediately reinstall themselves after you run an antivirus scan. In this case, you may need a virus removal professional to eliminate the infection from your system.

The professionals at Call The Computer Wizard understand how frustrating a persistent malware infection can be, which is why they’re dedicated to providing expert service you can trust. They have over 40 years’ experience serving individuals and businesses throughout the Greater Rochester, NY, area and can usually have your computer back to you in 24 to 48 hours. Visit their website to see a list of their virus removal and other services, or call (585) 729-4300 to discuss your malware problems and request a quote.

5 Steps to Take If Your Computer Won't Shut Down

Thu, 11 Feb 2021 15:00:09 GMT

Having a computer that won’t shut down can be frustrating. In some cases, the shutdown option doesn’t work, or the machine might automatically restart instead of turning it off. Below are a few steps to take if you’re dealing with this issue.

What to Do If Your Computer Won’t Shut Down

1. Force a Shutdown

A frozen program or another software issue can disable the on-screen “shut down” menu. If the feature doesn’t do anything, try to force a shutdown manually. With most computers, all you have to do is hold down the power button until the machine turns off.

2. Disable Fast Startup

Windows® 10 features a fast startup function that can accidentally trigger an automatic restart. To disable this function, click the “Start” button and select the “settings” dialog, which looks like a gear cog. Type “power” in the search box, click on “power and sleep settings,” then choose “additional power settings.”

On the left side of the screen, you’ll see “Choose what the power buttons do.” Finally, click on “change the settings currently available,” then uncheck the box next to “turn on fast startup.”

3. Use the Command Prompt

In the start menu search box, search for “command prompt,” which allows you to manually enter program instructions. When the utility opens, type shutdown /s /f /t 0 and hit “Enter.” The computer should immediately shut down.

4. Run the Update Troubleshooter

An error during a Windows update installation can cause issues that can stop the shutdown process. To run the troubleshooting utility, click on the "Start" button and go to “settings.” Click on “troubleshoot,” then choose “Windows update” under the “get up and running” menu.

5. Shut Down Programs

A frozen program can consume memory and CPU space, leaving the computer without the resources to shut down. Pressing CTRL + ALT + DEL will open the Task Manager, which shows all programs and processes running on your computer. Stop any open programs and kill processes that appear related to an app. When everything is closed, you should be able to shut off the computer using the power menu.

If your computer is refusing to shut down, Call The Computer Wizard at Rochester, NY. They have over 40 years’ experience helping customers resolve a wide range of issues, from minor malfunctions to serious malware infestations . Visit their website for an overview of their services, and call (585) 729-4300 to schedule an appointment today.

3 Troubleshooting Tips to Fix a Frozen Computer

Tue, 12 Jan 2021 15:25:26 GMT

It can be frustrating when you’re in the middle of a game, work project, or call on your computer when the screen suddenly freezes. You keep tapping the mouse and trying to close the program, but nothing happens. The next time this happens to you, there are a few useful tips you can try to get your system back up and running.

What to Do If Your Computer Freezes

1. Wait

Sometimes a computer will appear frozen, but it’s actually taking longer than normal to process the applications being used. This is a normal problem when performing CPU-intensive tasks. To give it a chance to catch up, stop clicking and attempting to open new programs. Many times, this will resolve the problem in a few minutes.

2. Identify Problematic Programs

If the computer doesn’t unfreeze, try pressing Ctrl+Shift+Esc to open the task manager. This will let you determine what’s causing your device to come to a halt. Under “processes,” click on the CPU tab to highlight the programs that are putting the most demand on the system. Select these programs and then hit “end task” to forcibly close them. This will cause you to lose any unsaved work.

If you're using a Mac® computer, you can try a similar process by pressing Command+Option+Esc. This will bring up all open applications, and you can identify those that are not responsive and force them to quit.

3. Restart

When a single program isn’t to blame, it might be a problem with Windows®. In this instance, you can press Ctrl+Alt+Delete to open a blue menu screen that will include restart and turn off options. If this doesn’t work, press Windows+Ctrl+Shift+B to restart the computer’s graphics drivers. On a Mac, try pressing Control+Command and then the power button to force a reboot.

If your computer is still unable to restart, you’ll have to try a hard shutdown by holding the power button down for nine seconds. However, after doing this to a Mac, you'll need to restart it in safe mode by pressing the Shift key as soon as you hear the welcome chime. Hold this key until the Apple® logo appears. This will cause the computer to go through a series of troubleshooting steps to resolve the issue and restart normally.

When your computer isn't working efficiently, the team at Call the Computer Wizard can determine what’s causing the issue. These technicians have over 40 years of experience providing IT support and repairs to individuals and businesses in the Greater Rochester, NY, area. Their average turnaround time for most services is 24-48 hours. To schedule an appointment, give them a call at (585) 729-4300 or go online .

How to Keep Your Laptop From Overheating

Sat, 12 Dec 2020 15:35:32 GMT

Having a laptop computer is a great way to get work done or stream your favorite digital content from various convenient locations. However, when in use for an extended period of time, your laptop may heat up. Here are a few ways to prevent overheating and the need for IT support.

4 Ways to Keep Laptops From Overheating

1. Inspect & Clean Fans

Fans are installed in the bottom of laptops to help with ventilation and to prevent overheating. When your computer feels warm to the touch, check and feel whether your fan is moving air.

If the air blowing is hot or the component seems to be stagnant, use a can of compressed air to remove dust and debris that could hinder movement.

2. Elevate the Laptop

A laptop that’s stuck on a hard, flat surface may not have adequate clearance for proper ventilation. To minimize this risk without disrupting workflow, get into the habit of using a lap desk, or elevate your computer off your desk using a laptop stand.

Placing your device on a book or a cooling mat can help maintain airflow and a comfortable internal temperature.

3. Remove Heat Sources

Exposure to extreme temperatures can also prompt overheating. Refrain from using your laptop in direct sunlight or close to a space heater.

When storing your laptop, avoid leaving it in a hot car. This will prevent temperature-related hard drive and battery damage.

4. Give the Processor a Break

Apart from outside forces, overworking your laptop’s processor can generate more heat than your fan can neutralize. Treat your processor with care and refrain from running myriad applications and programs all at once.

Playing computer games, streaming music, and downloading content simultaneously can generate enough heat to wear out critical components.

If your laptop keeps overheating, contact the team at Call the Computer Wizard at (585) 729-4300 to schedule an IT support appointment. Based in Rochester, NY, and serving small businesses and individuals across Monroe County, this computer repair and virus removal company provides fast and affordable solutions. For more information on their four decades of experience, visit their website.

How to Reduce Computer Noise

Sun, 15 Nov 2020 15:42:19 GMT

Computers are complex machines that can run many tasks at once—but not without effort. If you’re hearing a whining or whirring noise from your machine while it’s in use, this may be normal as the computer manages multiple processes at once. Thankfully, there are steps you can take to dampen the distracting noises.

4 Ways to Quiet Down Your Computer

1. Cushion the PC

If your computer is sitting directly on a hard surface, such as a desk, the whirring sounds might be amplified since there’s nothing to absorb the vibrations from moving components inside the machine.

An easy way to overcome this issue is to install rubber feet on the casing of the PC. The feet will elevate it slightly so that the vibrations aren’t magnified by the hard surface.

2. Keep the Machine Cool

Standard computers rely on fans to keep cool. These fans kick in to prevent the machine from overheating when it’s in use. If your fan is loud, store your computer in a cool place, such as a dark, well-ventilated cabinet or an air-conditioned room. You can also place cooling pads on the computer to help with heat problems.

3. Clean the Computer

You might need to clean your PC. It’s common for the interior components of computers to get coated in dust or debris after frequent use. After removing the casing of your PC, use a can of compressed air to gently blow the dust off of the fans. Don’t force air into the fans as this can cause damage—aim the blasts of air away from the fan instead.

When reassembling the machine, make sure to thoroughly tighten all screws so that you don’t end up with rattling noises.

4. Buy Additional Equipment

If you’ve done all you can and the sound persists, you can look into buying other components to quiet down your computer. A new fan is a good place to start, but you can also get insulating cases, an upgraded CPU cooler, or a hard drive enclosure. Some of these items will only work with specific machines, so be sure to consult with a PC professional before making a purchase.

If you need assistance with your PC or laptop, Call the Computer Wizard can help. This Rochester, NY, company has more than 40 years of handling hardware and software problems. They can also assist with virus protection, database design, data recovery, and software installation. Get in touch with the “wizards” by calling (585) 729-4300 , or emailing dumbledore@callthecomputerwizard.com .

3 Ways to Speed Up a Slow Computer

Wed, 14 Oct 2020 15:48:46 GMT

Whether it’s due to a hardware problem or software error, many people find that their computer runs slowly sometimes. Although you may need professional computer repair to fix the issue, there are other things to try that can get your machine running smoothly again. Follow the tips below to improve its speed.

How to Make a Computer Run Faster

1. Block and Remove Malware

Malware is any harmful or unwanted software that finds its way onto your computer via the internet. It could be composed of viruses, adware that bombards your device with pesky advertisements, or software used for criminal purposes such as stealing data. Even if you have picked up less harmful malware like adware, it still takes up memory and slows down your machine.

Installing a program to detect and remove malware along with one that blocks future attacks should speed up your computer. Since anti-malware software is powerful and can take up a lot of memory, schedule the program to run at times you won’t be using your machine. A professional can suggest software that doesn’t use too much power and is ideal for your particular device.

2. Remove Unnecessary Applications

Your computer is probably running more applications than you realize. Open apps use memory, which is unnecessary if you aren’t using them.

Use Task Manager if your computer uses Windows® and Activity Monitor for a Mac® to see what’s running and using power, and close anything you don’t need. Also, check what automatically opens when your machine starts up and change the settings to stop unwanted applications from opening automatically.

3. Change Your Web Browser

Having too many tabs open in your browser can slow down your machine. If you are having problems with device speed, it’s best to close tabs you are not using. Bookmark the ones you frequently open so you can access them easily. Upgrading your browser may improve computer speed.

A browser’s cache and cookies, which save information from websites, also take up memory. Clearing them in the browser settings could speed up your device, but you may lose some convenient features like saved passwords.

If you need software installation or computer repair to help speed up your machine, contact Call the Computer Wizard in Rochester, NY. This locally owned and operated company uses 40 years of experience to provide services such as database design, firewall installation, and data backup and recovery. Call (585) 729-4300 to schedule an appointment, or visit them online to learn more.

4 Things to Check If Your Computer Screen Goes Black

Tue, 15 Sep 2020 15:53:04 GMT

Regardless of whether you have a desktop computer or laptop, having your monitor turn black can cause panic and stress. However, this is a common issue for computers that you might be able to fix yourself depending on the cause. Learn more about why this happens and a few ways to troubleshoot the problem.

Why Your Screen Turns Black

1. Initiated Hibernation Mode

If your monitor turns black, the display might have gone into sleep mode. To wake up your screen, click and move your mouse or trackpad around until your operating system reacts. Then, check the power settings. If you're on energy saver mode, it will put the computer to sleep after a specified time. Also, see if you have a screensaver enabled.

2. Loose Wiring

Many personal computer (PC) blackouts also happen due to an unplugged or faulty cable. Most PCs have a video cable and port connector linking your monitor to your hard drive and power outlet. Check behind your monitor and make sure they’re plugged in. If both are connected but your monitor remains off, test alternative cords or another monitor to diagnose the faulty part.

3. Overheating

Having a hot internal temperature can cause many components to malfunction and crash, including your monitor. This happens either when your PC or laptop’s ventilation fans are blocked off or when your central processing unit (CPU) is working too hard for too long.

Allow the internal components to cool off momentarily before rebooting. Also, make sure your laptop or computer’s ventilation holes aren’t blocked by dust, dirt, or other debris to avoid future crashes.

4. Faulty Video Routing

Sometimes black screens occur because you have the wrong video adapter. This is triggered when you’ve connected a display driver that routes visuals to the wrong output or display. If this occurs, unplug the cord from the original adapter or output and switch to another one.

If you have multiple displays or are attempting to connect your laptop with a PC monitor, another easy fix is changing your output settings on your desktop.

When all else fails, bring your unit to Call The Computer Wizard in Rochester, NY. With over four decades of troubleshooting experience, the company is ready to help with hardware troubleshooting, repairs, data recovery, and other IT support services for residential and commercial clients. Make an appointment with one of the “wizards” by calling (585) 729-4300 or emailing dumbledore@callthecomputerwizard.com .

4 Common Types of Malware

Fri, 14 Aug 2020 16:01:10 GMT

Malware can be devastating to a home or work computer and comes in many forms. Understanding how each type infects your computer is an important first step in virus protection . Seeking professional services quickly when you’re a victim may drastically decrease any harm that occurs, so use the following guidelines in the home or workplace.

Your Quick Guide to Malware

1. Viruses

The terms “viruses” and “malware” are often used interchangeably, which is a common mistake. Viruses infect other files when they’re executed. They can then corrupt data, alter operating systems and software, and spread to other computers on an unprotected network.

They’re hidden in deployable files that may be attached to emails or downloaded automatically from a website. Never open unknown attachments or click on unfamiliar links—instead, quarantine them in your antivirus software.

2. Ransomware

Ransomware is made up of malicious files that give a hacker access to your computer’s files. The hacker can steal your personal information using this malware, such as photos or important documents, and hold them ransom.

They’ll threaten to delete them if not paid a certain amount of money. However, they still may delete the information, even after being paid. This is why it’s crucial to back up your files to a protected cloud service or external hard drive.

3. Trojan Horse

Trojan horse malware is disguised as common files, such as the software you would normally download on a computer. However, users are unaware of its true intent until it’s installed.

Once downloaded, hackers can achieve complete access to your system. Trojans are hidden and delivered the same way as viruses and are often used with worms, which are replicating programs that infiltrate operating systems and spread over networks.

4. Spyware

Spyware allows a hacker to monitor what you’re doing on your computer. They can see all of your login information on personal websites, including bank and credit card logins. The hacker can then use the information to steal your identity. Spyware is often packaged within Trojan horse software.

If you need a hand with virus protection and removal, contact Call The Computer Wizard in Rochester, NY. These professionals provide comprehensive computer repair and protective services. They can establish virus protection systems and provide network setup and IT support for businesses. Call (585) 729-4300 to schedule their services.